Refund & Cancellation Policy

Because products are delivered electronically and often instantly, they are treated as digital goods. Once a working subscription or key has been delivered and used, it generally cannot be "returned". We nonetheless stand behind every order with a warranty and a clear refund process for problems.

• The order was not delivered within the stated delivery time.
• The credentials or key delivered are invalid, do not work, or do not match the listing.
• The subscription stops working within its stated warranty period due to a seller-side issue.
• You were charged incorrectly (for example, a duplicate charge).

Raise an issue within 48 hours of delivery for non-working or mismatched items, and within the product's stated warranty period for subscriptions that fail later. Payments held in escrow are only released to the seller after this window or after successful confirmation.

The fastest way is through your dashboard:

• Go to Dashboard → Orders and open the relevant order.
• Click “Request refund” and describe the issue with any supporting screenshots.
• Our team reviews the request and, where valid, processes the refund.

You can also email support@sastaq.com with your order ID.

• The subscription was delivered, worked as described, and was used as intended.
• The issue results from your own breach of the provider’s terms (for example, account sharing where prohibited).
• A request made after the applicable dispute or warranty window has closed.
• Change of mind after a working product has already been consumed or activated.

Approved refunds are credited to your SastaQ wallet instantly, or to your original payment method via Razorpay within 5–7 business days, depending on your bank. Refunds are always made in INR to the source of payment where returned to the original method.