Delivery Policy

All products on SastaQ are digital: subscriptions, licences, activation keys and account credentials. On successful payment, your order is delivered electronically to your SastaQ dashboard and, where applicable, to your registered email address. There are no shipping charges and no physical courier.

• Most orders are delivered instantly — within seconds of a confirmed payment.
• A few products require manual provisioning by the seller and may take up to 24 hours; the listing states this where relevant.
• You’ll be notified in your dashboard and by email the moment your order is ready.

Sign in and go to Dashboard → Orders. Each completed order shows its delivered credentials, keys or activation instructions. Keep these confidential — they are tied to your account.

• Wait a few minutes and refresh your dashboard — instant deliveries can occasionally take a short while.
• Check the order status; if it shows “processing”, the seller may be provisioning it manually.
• If it isn’t delivered within the stated time, open the order and use “Request refund”, or email support@sastaq.com with your order ID.

Payments are held in escrow until delivery is confirmed, so you are protected if an order is never delivered. See our Refund & Cancellation Policy for details.